Patient Service Rep for Ringgold, GA [Mon-Fri, Day Shift]
Tennessee Oncology Tennessee Oncology Ringgold, GA Ringgold, GA Full-time Full-time Estimated:
$30.
2K - $38.
3K a year Estimated:
$30.
2K - $38.
3K a year 1 day ago 1 day ago 1 day ago Answers the telephones and greets patients in a courteous, efficient manner.
Routes calls/messages to appropriate discipline/department.
Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
Conducts patient check-in and check-out, following policy and procedures.
Properly tracks patients in EHR for next location and ensures patients are not missed.
Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR).
Including all paper/electronic documents.
Ensures eligible patients have proper distress screening Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.
Ensures canceled and missed appointments are followed up and properly documented Schedules patient appointments, including internal and external.
Runs and/or works daily reports to identify patients with unscheduled orders Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
Ensures communication is distributed to patients regarding program details Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) Communicates information regarding Patient Engagement Portal and assists with registration process Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests.
Ensures proper billing document(s) is faxed with diagnostic order if patient is on study.
Follows standard operating procedure (SOP) for external follow ups Demonstrates excellent customer service.
Responds promptly to patient, physician and clinical requests.
Communicates to other staff members using Instant Messaging System.
Other duties as assigned Ability to travel/float to other clinics for business needs Maintain and ensure confidentiality of patient information Adheres to all Tennessee Oncology policies and procedures EDUCATION AND
Experience:
(Knowledge, Skills & Abilities) High school graduate or equivalent with GED.
Electronic Medical Records experience strongly preferred.
2 years of previous professional office experience with customer service experience required Strong computer skills including Windows file management and MS Office, and e-mail experience.
Good verbal and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
PHYSICAL REQUIREMENTS:
Able to travel to satellite clinics when necessary Able to lift 25 pounds.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Work setting:
Clinic In-person Outpatient Education:
High school or equivalent (Required)
Experience:
Professional Office:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$30.
2K - $38.
3K a year Estimated:
$30.
2K - $38.
3K a year 1 day ago 1 day ago 1 day ago Answers the telephones and greets patients in a courteous, efficient manner.
Routes calls/messages to appropriate discipline/department.
Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
Conducts patient check-in and check-out, following policy and procedures.
Properly tracks patients in EHR for next location and ensures patients are not missed.
Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR).
Including all paper/electronic documents.
Ensures eligible patients have proper distress screening Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.
Ensures canceled and missed appointments are followed up and properly documented Schedules patient appointments, including internal and external.
Runs and/or works daily reports to identify patients with unscheduled orders Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
Ensures communication is distributed to patients regarding program details Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR) Communicates information regarding Patient Engagement Portal and assists with registration process Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests.
Ensures proper billing document(s) is faxed with diagnostic order if patient is on study.
Follows standard operating procedure (SOP) for external follow ups Demonstrates excellent customer service.
Responds promptly to patient, physician and clinical requests.
Communicates to other staff members using Instant Messaging System.
Other duties as assigned Ability to travel/float to other clinics for business needs Maintain and ensure confidentiality of patient information Adheres to all Tennessee Oncology policies and procedures EDUCATION AND
Experience:
(Knowledge, Skills & Abilities) High school graduate or equivalent with GED.
Electronic Medical Records experience strongly preferred.
2 years of previous professional office experience with customer service experience required Strong computer skills including Windows file management and MS Office, and e-mail experience.
Good verbal and written communication skills.
Ability to work productively and effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Excellent customer service skills.
PHYSICAL REQUIREMENTS:
Able to travel to satellite clinics when necessary Able to lift 25 pounds.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Work setting:
Clinic In-person Outpatient Education:
High school or equivalent (Required)
Experience:
Professional Office:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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