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OFFICE ASSISTANT

Company:CHI Memorial Mountain Management Services

Facility:CHI Memorial Multi-Specialty

Location:Ringgold, GA

Job Type:Full-Time

Job Summary:

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records. Administers and supports the clinic s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements.

Key Responsibilities:

  • Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
  • Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e. g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
  • Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service.
  • Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
  • Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
  • Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.
  • Coordinate scheduling with that of the practitioners schedules to ensure proper coverage of patient appointments and out-of-office calls.
  • Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers.
  • Manage the flow of interdepartmental, outgoing, and incoming mail.
  • Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.
  • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
  • Perform other duties as assigned

Education:

  • High School Diploma or equivalent required

Experience:

  • Electronic medical records experience preferred

Additional Responsibilities:

Demonstrates a commitment to service, hospital values and professionalism through appropriate conduct and demeanor at all times.

  • Adheres to and exhibits our core values:
    Reverence: Profound respect and awe for all of creation, the foundation that shapes spirituality, our relationships with others and our journey to God.
    Integrity: Moral wholeness, soundness, fidelity, trust, truthfulness in all we do.
    Compassion: Solidarity with one another, capacity to enter into another's joy and sorrow.
    Excellence: Preeminent performance, becoming the benchmark, putting forth our personal and professional best.
  • Maintains confidentiality and protects sensitive data at all times.
  • Adheres to organizational and department specific safety standards and guidelines.
  • Works collaboratively and supports efforts of team members.
  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, visitors, staff and the broader health care community.


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